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Blue Mountain - Customer Service Story


RidgeRacer

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They've always been really good about injury related refunds.  It's cheap insurance for them.  

 

I skied Blue 15 days (easily breaking even) when I broke my femur 8+ years ago on December 23rd, and they extended my season pass for the following season.  It was a really nice gesture.

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The really cool part was sending me a gift card for my kids ski club passes. They could've said give them to someone else or they could've told me that since the injury happened to me there was nothing they could do about their passes, but they completely understood that I needed to take them, ski with them etc so they credited that as well... Again awesome customer service.

When I got sledded off Floyds 10 years ago with a season ending crash last week in January, Frost didn't refund anything since I had skied more than 10 days that year.

That's some bullshit right there.
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I love hearing stories about companies actually being nice to their customers. I stayed at the Monarch Mountain Lodge recently to ski Monarch Mountain. I booked 2 nights but after one night my kids were calling and texting with some crap that forced me to come home. I just told the desk I was leaving early to take care of some "kid drama." I would not have asked for any kind of compensation. They refunded me my second night stay. I left them a nice review on Tripadvisor. It is an older hotel but they seem to be trying really hard to stand out.

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I love hearing stories about companies actually being nice to their customers. I stayed at the Monarch Mountain Lodge recently to ski Monarch Mountain. I booked 2 nights but after one night my kids were calling and texting with some crap that forced me to come home. I just told the desk I was leaving early to take care of some "kid drama." I would not have asked for any kind of compensation. They refunded me my second night stay. I left them a nice review on Tripadvisor. It is an older hotel but they seem to be trying really hard to stand out.

 

Monarch is a cool place with real actual people.

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I love hearing stories about companies actually being nice to their customers. I stayed at the Monarch Mountain Lodge recently to ski Monarch Mountain. I booked 2 nights but after one night my kids were calling and texting with some crap that forced me to come home. I just told the desk I was leaving early to take care of some "kid drama." I would not have asked for any kind of compensation. They refunded me my second night stay. I left them a nice review on Tripadvisor. It is an older hotel but they seem to be trying really hard to stand out.

 

Glad to hear that.  The wife and I are staying there on 3/20 and skiing Monarch 3/21.  I read mixed reviews about the Lodge, but we didn't feel like staying down in Salida as we will be coming from CB.

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Glad to hear that.  The wife and I are staying there on 3/20 and skiing Monarch 3/21.  I read mixed reviews about the Lodge, but we didn't feel like staying down in Salida as we will be coming from CB.

I would stay at the lodge again! The food in the restaurant was good also. Internet is spotty on the upper floors and cell service is not great either. The internet works fine in the lobby though. The rooms are somewhat dated but seems like they have made some upgrades. Its a quick 7-10 minute drive to the mountain.

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I can't see how they can make another week, if my first run down Lazy is any indicator. Giant bare patches

They prob won't have everything open. They can also do some creative grooming or have runs open with thin cover signs. I've done spring skiing before where walking was required. Depending on the next few days melting and crowds blue could very well throw in the towel early. Everything is tentative although they have events planned for next weekend. How's the base holding up on razors and sidewinder?

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