Who was bitching? One person asked a question, and then several of us entered a discussion about what we thought a mountain should do in that situation that would be in the best interest of both the mountain and the consumer, because their website leaves that situation as a grey area. Turns out what they did was exactly what I had said would be the best for both parties, replacement ticket but no refund in holding with the "no refunds" policy they have. Kudos to them for doing the right thing.